Audit public information before it confuses families
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Learning hub · LeadersLeaders · Information quality · Tool · 10 min to use
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Audit Public Information Before It Confuses Families
Review the facts people rely on to decide whether and how to participate. Outdated information can undermine trust despite a polished presentation.
When to use it
Use this before registration opens and after changes to staff, venues or program details.
Put It into Practice
- List the public places containing key facts, including the website, social profiles, printed material and partner listings, then identify the authoritative source for each fact.
- Check dates, costs, eligibility, locations, contact routes and registration status against that source; mark unavailable information honestly rather than leaving an old answer visible.
- Assign corrections and verify the published versions, then record an owner and next review date for details that change regularly.
What It Can Look Like
A program discovers an old venue in a partner listing and corrects it alongside the website, checking that the registration confirmation uses the same address.
Your notes stay on this page. They are not saved or sent. Print before leaving to keep a copy.
Take it with you: Information maintenance is part of service delivery, especially when families invest scarce time or money based on what the organization publishes.