Choose one official communication route
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Learning hub · LeadersLeaders · Communication · Tool · 10 min to use
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Choose One Official Communication Route
Families struggle when important updates are scattered across several informal channels. Define where authoritative information lives while offering practical help to people who cannot use the default route.
When to use it
Use this when staff, volunteers and parents share conflicting versions of schedules or instructions.
Put It into Practice
- Identify which channel carries confirmed program updates and who can publish them, then distinguish that function from discussion, publicity and private support requests.
- Tell families where to check and how to request an accessible alternative, ensuring urgent matters have an appropriate direct-contact process.
- Stop copying unverified changes into parallel chats and link back to the authoritative source, reviewing whether families actually receive and understand the updates.
What It Can Look Like
A coach directs a schedule question to the official program update instead of confirming a rumour in a separate chat, while staff help a family who needs another format.
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Take it with you: A communication system should reduce uncertainty without assuming everyone has the same device, connectivity or ability to use a particular platform.