Walk the participant journey for barriers
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Learning hub · LeadersLeaders · Accessibility · Tool · 10 min to use
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Walk the Participant Journey for Barriers
An access review becomes practical when it follows what a participant must actually do. Check the whole journey rather than judging inclusion from the session alone.
When to use it
Use this before launching at a venue or when families describe difficulty taking part.
Put It into Practice
- Trace the steps from finding information to leaving the building, checking registration language, costs, transport, entrances, toilets, signage and communication options.
- Invite voluntary feedback from people with relevant lived experience through accessible routes; do not ask one participant to represent everyone or disclose private circumstances.
- Choose one barrier to address, assign an owner and verify the change with users where appropriate, documenting what remains unresolved and how support can be requested.
What It Can Look Like
A program discovers that its accessible entrance is not described in arrival messages and updates directions while separately escalating a venue access problem.
Your notes stay on this page. They are not saved or sent. Print before leaving to keep a copy.
Take it with you: An audit is useful when it produces a specific improvement and an honest account of barriers that still need work.